Customer Care

Shipping
We offer international shipping and orders are processed within 5 business days.
 
Policy
We will replace items if they are defective or damaged. If you need to exchange your item, send us an email at info@lmbain.com.
 
Timeline and requirements
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your exchange, we require a receipt or proof of purchase. 
 
Exchange
Once your exchange is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your exchange. If you are approved, then a credit code will be sent to you within days. 
 
Process 
To exchange your product, you should email info@lmbain.com. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 
 
Sale items
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.